FAQs

You should normally apply at the VAC visa application centre in or closest to,
the state in which you are documented as being resident.

A user pay visa application centre opens on a part-time basis for less than 3 days a week. For an additional service fee, you will be able to enroll your biometric information and submit your application in a more convenient location. VFS manages a user pay visa application centre in Goa for UK Visas & Immigration in India – You do not have to pay this fee if you are exempt from the visa application fee.

No, you are free to travel to the nearest free to use visa application centre.

The “how to apply page” of the VAC website contains more information about how to make your appointment. You will be provided with the full address and operating times when you receive your appointment confirmation email.

Firstly, complete a UK visa application. All applications must be completed on line on the following website – www.GOV.UK. The appropriate visa fee must also be paid on line at the time of application.

The new global fee for User Pays visa application centres is GBP 55.

When you attend your appointment, you:

Should arrive 15 minutes before your appointment ( if you are late you will need to reschedule your appointment ); and
Provide your biometric data.
Deposit your passport, application form and supporting documents in a drop box ready for collection by a courier.
The application will then be sent to UK Visas & Immigration.

The UK Visas & Immigration website, www.GOV.UK, will provide information on the requirements for entry to the UK.

When you attend your appointment, you should bring

Your appointment confirmation, visa fee receipt and user pay visa application centre service fee receipt.
A valid passport or travel document with at least 1 page that is blank on both sides.
1 recent passport-sized (45mm x 35mm) colour photograph of your face, which meets the requirements in UKVI’s photograph guidance required only for applicant’s exempt from giving biometrics
A printout of your online application form, signed and dated.
Any supporting documents relevant to your application. If the originals are not in English you must provide the original documents as well as a translation in English.

Your passport and supporting documents provided will be couriered back to you once a decision has been made on your application by UK Visas & Immigration. You will be required to provide a complete address for a return courier delivery. The courier return is included in the user pay for a visa application centre service fee.

If you need to cancel your appointment and apply for a full refund, you are required to provide 48 hours’ notice. Please refer to Terms and Conditions and refund policy. Refunds are at the sole discretion of VAC and will be in line with the refund policy outlined in the user pay visa application centre Terms and Conditions. Refunds will not be given if the cancellation is made less than 48 hours before the appointment.

If VAC cancels your appointment due to unforeseen circumstances, it will aim to give advance notice of one week and an alternative appointment will be offered. The next available appointment may be during the next scheduled user pay visa application centre. If no alternative slot is available, VAC will provide a full refund. The notice period does not include public holidays and weekends.

If the user pay visa application centre is cancelled through no fault of VAC or the applicant, VAC will aim to offer an alternative appointment during the next scheduled date. If the alternative appointment is unacceptable or you wish to apply for a refund, please follow the instructions outlined in the terms and conditions.

The next user pay visa application centre schedule is yet to be decided. Kindly check the website for the next update.

Only an applicant with a confirmed appointment will be able to attend the user pay visa application centre.

This depends on the category of visa application, but UKVI aims to return 90% of visit visa applications within 15 days. Full details of the processing times can be found on UK Visas & Immigration website.

The next user pay visa application centre date is yet to be decided. Kindly check the website for next update.

PLEASE NOTE:

Applicants who do not present a valid booking confirmation and user pay visa application centre service payment receipt will not be permitted to enter the premises or make an application.